The import of facial masks within the EU requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.
These are the current service restrictions in the European countries (alphabetical order):
Austria
As a result of local restrictions pick-up and delivery in the following post code areas has been suspended until further notice:
Region Innsbruck: 6450 Sölden, 6452 Hochsölden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtür, 6580 St. Anton am Arlberg, St. Christoph
Region Salzburg: 5541 Altenmarkt, 5542 Flachau, 5611 Großarl, 5612 Hüttschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 Bad Gastein, 5645 Böckstein, 5700 Zell am See, 5753 Saalbach
Region Vorarlberg: 6710 Nenzing, 6710 Beschling, 6762 Stuben, 6763 Zürs, 6764 Lech, 6767 Warth, 6888 Schröcken
Belarus
Service delays due to suspended flights and alternative routing.
Bulgaria
Service in Bulgaria including the city of Bansko will be fully re-established.
Czechia
The service has been re-established all over Czech republic.
France
Service in the region of Mülhausen has been re-established. In the region of Metz pick-ups have been re-established but deliveries take place in the main cities only. Please note that all Service Points are closed even in the DHL facilities. Please note that the import of facial masks requires a letter of compliance by the manufacturer to state their production in the EU. See here for more details.
- ACP Gennevilliers: 92110, 92200, 92230, 92250, 92270, 92300, 92390, 92400, 92600, 92700, 92800, 93200, 93210, 93240, 93380, 93430, 93450, 93800,
- Monaco: 98000
Parcels can now be sent to the following regions/delivery depots:
AKP Saint-Ouen Paris (postal codes 75008, 75017, 75018) and ACP Rungis (postal codes 91160, 91200, 91260, 91300, 91320, 91420, 91430, 91550, 91973, 92120, 92140, 92160, 92170, 92220, 92240, 92260, 92290, 92320, 92330, 92340, 92350, 94110, 94150, 94230, 94240, 94250, 94260, 94290, 94310, 94320, 94390, 94480, 94550)
Italy
As a result of local decisions service in and out the following cities has been currently suspended:
Nerola (00017), Contigliano (02043), Fondi (04022), Medicina (40059), Ariano Irpino (83031), Polla (84035), Sala Consilina (84036) , Atena Lucana (84030), Caggiano (84030), Auletta (84031), San Lucido (87038), Montebello Ionico (89064), Rogliano (87054), Santo Stefano di Rogliano (87056), Cutro (88842), Fabrizia (89823), Melito Porto Salvo (89063), Chiaravalle centrale (88064), Cenadi (88067), Torre di ruggiero (88060), Vallefiorita (88050), Soverato (88068), Villafrati (90030), Salemi (91018), Agira (94011), Troina (94018)
Portugal
3880-XXX to 3885-XXX
Romania
Export of medicines or materials/sanitary devices is no longer allowed due to regulations by the Ministry of Health.
Russia
Only medical companies are allowed to import medical masks and need to be registered by the Russian Ministry of Health. The import of samples of masks is allowed for testing and for state registration. Otherwise shipments will be returned to origin. Government has announced week March 30 to April 3 a non-working period. Shipments which cannot be delivered due to this will be scanned accordingly.
Spain
Due to flight cancellations service to Cuba has been suspended.
Please note that import service of medical products such as filter masks and gloves is only possible for licensed importers. Find the Spanish list of all products affected here.
DHL Express cannot conduct the necessary border control process for private persons or non-licensed companies.
Turkey
Saturday pick-ups have been suspended until further notice. Service delays due to cancelled flights and alternative routing. Shippers need approval for the export of protective equipment, ethyl alcohol, cologne, disinfectants, hydrogen peroxide and meltblown fabric. In Northern service has been suspended.
Ukraine
Government has extended the quarantine measures until April 24. Service delays due to suspended flights.
We won't deliver to these countries:
- USA
- Australia
- China/ Hongkong
- Argentina
- Ecuador
- India
- Canada
- Chile
- Colombia
- Montenegro
- New Zealand
- Peru
- Philippines
- Singapur
- South Africa
- Thailand
- South Korea
- Mexico